Introducing a more convenient way to manage your medical bills

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About the program

We believe that you shouldn’t have to navigate the confusion of multiple bills and due dates just to get you the care you need. Neither should your doctor.

To help solve this, Blue Cross Blue Shield of Massachusetts has partnered with certain providers in your area and OODA Health, an independent billing company, to bring you a consolidated bill that makes it easier for you to review, understand, and pay your medical bills.

From now on, you will receive a consolidated bill for care received at providers participating in this program.

Will I still get other medical bills?

You might. If you receive medical services from providers who aren't participating in the program, you will be billed separately for those services.

You will also continue to receive bills if you owe a balance for services received before June 1st 2021. You should work directly with the provider to pay for those services. If you do have any questions, please contact the number below.

Do I still need to pay my provider up front?

Yes. You should still pay any copay, coinsurance, or other cost-share amounts that your provider asks you to pay before or at the time of service.

The amount you pay directly to your provider will be reflected on your bill.

Program benefits
Consolidated experience

Manage fewer bills and payment deadlines

We’ll consolidate your medical bills similar to a credit card statement, making it much easier for you to view, understand, and make a payment towards a single balance.

Budget friendly

Customize a payment plan to fit your budget

Take control of your medical spending with our flexible, 0% interest payment plans. Choose a term length, up to 12 months, that works best for you and your family.

Human touch

Dedicated support to help guide you

We’re patients too and know all of this can feel confusing. Call (855) 966-3280 with any questions you may have about this new program or about possible payment options.

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Private and secure

We adhere to the most up-to-date security and HIPAA compliances.

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Available anywhere

Access your account anytime from any device with a web browser.

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Focus on getting better

This program allows your doctor to focus on you instead of paperwork.

Frequently asked questions

Do I need to sign up for this program?

No. If you’re a Blue Cross Blue Shield of Massachusetts member and have received medical care from any providers participating in this program, you’ll automatically receive a consolidated bill.

Why is my health plan introducing this program?
The goal of this new billing experience is to simplify managing your medical bills and to let your doctor focus less on paperwork and more on you. This program:
  • Simplifies your life with fewer bills and one place to send payment, similar to a credit card statement
  • Lets you sign up for a payment plan through OODA Health and pay a minimum per month if needed, with no financing fees
  • Provides dedicated support to answer your questions
How do I pay my bill?

It’s easy to pay by text, web, phone, or mail. If you have a problem with your bill, are unable to pay it by the due date, or have any questions about your bill or the consolidated billing program, call (855) 966-3280.

What if I have existing balances due to my provider?

If you owe any balances for services received from a provider not participating in the program, you will continue to receive a separate bill for those services. You’ll want to work directly with the provider to pay for those services.

Dedicated support to help guide you

Call (855) 966-3280 with any questions you may have about this new program or about possible payment options.

Monday - Friday 9am - 5pm ET